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The AT&T Center
One AT&T Center
San Antonio, TX 78219
210-444-5000 Phone
210-444-5100 Fax
www.attcenter.com
No alcohol (including nonalcoholic beer and wine) or illegal drugs may be brought into the AT&T Center. Alcoholic
beverages can be purchased by persons 21 years of age or older once inside the arena. All alcohol sales can be
terminated at any time at the sole discretion of AT&T Center management, and all alcohol sales can and will require
the buyer to provide legal identification.
Only certified service animals or service animals in training for guests with disabilities are welcome at the AT&T
Center and must remain on a leash or in a harness at all times. All other animals are prohibited unless specified by
management. If any accommodations are required, please contact the AT&T Center at 210-444-5000.
The AT&T Center proudly features a variety of artworks throughout the venue. The art was officially unveiled during
the AT&T Center's grand opening in November, 2002.
Currently, there are four ATM locations within the AT&T Center. They are located on the Plaza Level by sections 110 and 125 and on the Balcony Level by sections 208 and 224.
The AT&T Center, although not responsible for damage, loss or theft, will provide security in its parking lots during
events. Jump-start assistance is available upon request to any parking attendant or security personnel.
Baby Changing Stations are available in all public restrooms at the AT&T Center.
Hand-held banners and signs are allowed at the AT&T Center (this varies by event); however, they must be constructed of flame-retardant material and may not be displayed during play due to sight restrictions (if at a game or sporting event). Banners or signs may not be placed on the court, be commercial in nature or obscene, or cause any disturbance to other fans. Poles to display banners or flags are prohibited. Banners and signs may not exceed three feet in height, obstruct the view of other guests or AT&T Center advertising signage, or be temporarily or permanently affixed to the building structure. The AT&T Center reserves the right to remove ANY banner or sign without exception or to change this policy at any time.
Business centers, meeting rooms and banquet space are available for your special event. Please contact the AT&T Center
at 210-444-5901.
All policies are event specific, so please call 210-444-5000 to verify prior to coming to the event. No professional camera/video equipment may be brought in for any AT&T Center event including "detachable" lenses, lenses that are longer than 3 inches or flashes. Any patron caught with prohibited equipment will have their film confiscated by an usher immediately and taken to Guest Services at Section 101. Items can be picked up at the end of the event. The AT&T Center is not liable for any damage, loss or theft to any items brought into the AT&T Center.
In following guidance from Homeland Security, pictures of the facility are permitted if taken from the East side of the building. Please note the image below for reference. Pictures taken from other locations will be restricted and we reserve the right to ID any parties taking pictures of the facility. Thank you.
*Click for a larger view
All patrons twenty-four months and older must have a ticket in order to gain entrance to the AT&T Center. All children
less than twenty-four months of age may enter without a ticket but must sit a guardian's lap. PLEASE NOTE: Some events
will require all attendees regardless of age to present a ticket for entry into the AT&T Center. Please check the
event's ticket policies at the time of purchase.
There are a variety of permanent concession stands in the AT&T Center, with additional "portable" locations for selected events. **Please note that all beverages in plastic bottles will be sold without the tops**. Please reference our map for locations.
No outside food, beverages, coolers, bottled water, cans or other containers of any kind may be brought into the AT&T
Center. Items for children such as baby bottles, formula, etc., will be allowed. If a patron with special needs
requires assistance, please contact our Guest Services department at 210-444-5000.
If you need assistance getting to or from your seat please visit Guest Services located at Sections 101. Courtesy wheelchairs will then be returned so that other patrons may receive assistance. Please contact your nearest usher when you would like to leave so that a wheelchair and Guest Services Representative may be located and dispatched.
The AT&T Center offers a designated driver (DD) program. As the designated driver, a patron will receive a wristband good for one (1) free soft drink. Please remember that DDs must be at least 21 years of age with a valid drivers license. Please check with Guest Services located by Section 101 for the location of the program as it varies per event.
The AT&T Center is committed to providing every customer with a comfortable and enjoyable experience. Special seating
throughout the venue allows patrons with disabilities the same flexibility and price options as any other patron.
Hospital-size elevators, assisted-listening devices, TDD phones, and wheelchair-accessible pay phone banks with volume
controls are available. Please visit Guest Services for more information.
- Guests can drop-off and pick-up individuals by entering Gate A off Houston Street.
- Facility Features. ADA seating options exist at all price points. All restrooms, family restrooms, drinking
fountains, smoking areas, telephones, ATMs and concession stands are accessible. Elevators and escalators are
available with priority given to patrons with disabilities and their companions.
- Customer Service. If you require assistance for any reason, please visit Guest Services at Sections 101 and 206
where detailed access information is available in the form of a written brochure. You may contact us at
210-444-5000.
For most events, doors open 1 hour prior to start time. This may vary by event. For specific information, please call the AT&T Center at 210-444-5000.
All drop-off/pick-up vehicles can enter through Gate A off Houston Street. Once an event has ended and traffic begins
to exit the parking lots, Gate A is the only accessible point of entrance onto the property. PLEASE NOTE: If picking
up a patron post-event be sure and return before the end of the event. If egress has begun, street closures might
affect your ability to return to the arena..
There are seven elevators located in the AT&T Center in four different locations. They are located as follows: one at the northwest corner (Section 119), two at the southwest corner (Section 109), two at the southeast (Section 105), and two at the northeast corner (Section 123).
In the event of an emergency, designated lighting and announcements will assist
you in evacuating the premises. Please remain calm and follow the instructions
from AT&T Center staff members.
The emergency phone number for the AT&T Center during events is 210-444-5000.
The message will be relayed to our Guest Services staff that then relays the
message to you in your seat. Be sure to leave your section, row, and seat number
with any person(s) who may need to reach you. Patrons will be contacted in emergency
situations only.
Two banks of escalators by sections 107 and 123 of the Plaza Level provide access to the Balcony Level for general public use.
The FAN Shop is located on the south side of the Plaza Level and features a variety
of Spurs, Rampage, Silver Stars, Rodeo and other merchandise. Contact the shop
at 210-444-5555.
In the event of an emergency, please notify any AT&T Center representative
or security personnel in your area in order to ensure that appropriate emergency
personnel are notified and dispatched. First Aid is located at Sections 119/120
and Sections 221/222.
Outside food or beverages of any kind (alcoholic beverages included) may not
be brought into the AT&T Center. Texas state law prohibits the sale of
alcoholic beverages to persons under the age of 21. Guests will be required
to show legal identification and proof of age when purchasing alcoholic beverages.
For parking and directions to the AT&T Center, please visit our web site
parking
page.
If you are bringing a group of 25 or more to an AT&T Center event, you might be eligible for a group discount. Contact our sales department for more information at 210-444-5050.
The AT&T Center strives to provide all guests with a safe, comfortable and
enjoyable atmosphere.
Guests wearing obscene or indecent clothing (determined in the sole
discretion of management) will not be allowed on the property.
Guests attempting to sell or scalp tickets are not allowed on the
property.Guests using foul or abusive language or gestures (determined in
the sole discretion of management) will be ejected from the property with no
refunds. Guests appearing intoxicated (determined in the sole discretion of
management) will be denied entry or ejected from the property. Guests attempting to illegally enter the property, interfere or otherwise
infringe on the event or other patrons will be ejected from the AT&T Center
and possibly arrested.
Our Guest Services staff can be found at Section 101 and Section 206 or by phone
Monday through Friday, 8:30 AM to 5 PM at 210-444-5000. If you reach a recording,
please leave a message, as your phone call will be returned in the order it
was received. You
can also e-mail your inquiry to us at guestservices@attcenter.com.
The AT&T Center offers an interactive play area for children (as well as
adults) during all franchise sporting events and is open until the last quarter/period
of each event. The FAN Fiesta area is located on the Balcony Level on the west
side of the building.
There are many hotels conveniently located around the AT&T Center and in the downtown San Antonio area. For a complete
listing, please visit the following Web sites: http://www.mysanantonio.com
or http://www.sanantonio.citysearch.com.
A Tag-a-Tot program is available at Guest Services Section 101 where a representative will give your child a wristband to note your section, row, and seat number. Should you and your child become separated, you can be reunited with the assistance of an usher.
If necessary, items can be checked at Guest Services at Section 101. You will
receive a tag that will allow you to claim your item upon conclusion of the
event.
If you lost an item during an event, please contact the nearest AT&T Center staff member for assistance. You may also turn in any found items at our Guest Services locations. Items will be held for 30 days with unclaimed items donated to charity. On non-event days, please call the AT&T Center Security department at 210-444-5000.
Lost persons should contact the nearest AT&T Center staff member for assistance.
Lost patrons will be taken to Guest Services at Section 101. Patrons looking
for accompanied guests should go to this location as well. Please remember that
patrons can tag children with a wristband that lists their section, row and seat
location.
Event merchandise can be purchased during the event at the various retail stands
located throughout the AT&T Center. On non-event days, Spurs, Rampage,
Silver Stars, Rodeo and other merchandise can be purchased at our FAN Shop
at the south side of the Plaza Level. The store hours are Monday-Saturday 10am-5pm
and Sunday 11am-5pm. Patrons may reach the shop by phone at 210-444-5555.
The selling or sampling of merchandise, food, beverages or other items on the
property without written AT&T Center authorization is strictly prohibited.
Guests can catch VIA's Park and Ride service to AT&T Center events at the
Randolph Boulevard and Crossroads Mall Park and Ride locations. For more information
about this service, please call the VIA transit line at 210-362-2020 (TDD 362-2019).
The AT&T Center features over 7,000 parking spaces on its property, including
parking for patrons with disabilities located in Lots 1, 2, 3 and 4. Prices for
parking vary by event with pre-sold parking available for certain events. Please
call the AT&T Center at 210-444-5000 for specific event parking prices and
information.
Wheelchair-accessible and volume-controlled pay phones and TDD phones are available for your convenience on the Plaza level at the bottom of the escalators by Sections 107 and 123.
Corporate/private gatherings are available for 10 to 20,000 patrons. Catering
and event planning services are also available. Please call 210-444-5901 for
more information.
There is a no re-entry policy strictly enforced at the AT&T Center.
Headlines (located at Sections 114/115) offers general fanfare and is open to
the public. The Terrace Restaurant, located on the Terrace Level at the west
side, features a variety of cuisine for premium guests. Please see the facility
map for locations.
Restrooms are located on all levels (see map) and meet or exceed ADA specifications.
Family restrooms are also on every level of the building to accommodate patrons
with special needs.
The Spurs, Rampage, Silver Stars and AT&T Center jointly form Spurs Sports
and Entertainment and offer a frequent-patron attendance program called "AT&T
Center Rewards." Sign up for this program at any franchise event and start
earning great prizes right away.
Spurs, Rampage and Silver Stars season tickets are available by calling 210-444-5050. For Rodeo tickets, please call 210-225-5851.
Current season ticket holders may call our Season Ticket Services staff Monday through Friday from 8:30 AM to 5 PM at 210-444-5697.
The AT&T Center wants to ensure that patrons have a fun and safe experience
at the arena with AT&T Center staff/security personnel present for all events.
Additionally, the AT&T Center has a state-of-the-art electronic security
system which features closed circuit cameras and monitors, electric door alarms,
access control systems and outdoor lighting. Small handbags/purses are allowed
in the AT&T Center but will be inspected at all entrance gates. Large bags,
coolers, briefcases, backpacks, and other items such as bottles, cans, food and
other containers are prohibited and if confiscated will be discarded.
The AT&T Center is a smoke-free facility with a limited number of designated
smoking areas as noted on the facility maps. Guests who fail to comply with the
policy will be asked to move to a designated smoking area. Continued violations
will result in ejection from the facility with no refunds.
Sponsorship opportunities for the AT&T Center, Spurs, Rampage, Silver Stars
or other events can be directed to our Administrative Offices at 210-444-5000.
All strollers must be checked at Guest Services at Section 101.
If interested in purchasing a courtside or terrace suite, terrace ledge box,
or other premium packages at the AT&T Center please contact us at 210-444-5644.
Tailgating is prohibited at the AT&T Center. Overnight parking is also prohibited.
The AT&T Center Southeast Box Office is open Monday-Friday or you may purchase
tickets by phone at 210-444-5870, 210-223-DUNK, or 1-800-4-NBATIX, or you can
order online at ticketmaster.com. All Ticketmaster outlets including Foley's
and HEB stores will include convenience charges.
The AT&T Center offers fun, educational guided walking tours featuring a luxury suite, our HEB FAN Fiesta area and other attractions. Offered on non-event days, all tours are wheelchair-accessible and cost per person varies. For more information, please call the Guest Services Coordinator at 210-444-5000.
Via Trans Service is available to/from the AT&T Center. For more information,
please call 210-362-2140 or 210-362-2019 (TTY).
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