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Requirements:
Minimum classified Junior in college credits and currently
enrolled
o Preferred majors: Mass Comm., Public Relations, Marketing,
Sports Management
Minimum one year service experience with conflict resolution
Ability to communicate and interact with others
Must be able to work 20 hours/week (weekends and holidays
included)
Responsibilities:
Acts as support to Season Ticket Services team in maintaining
all material printing and supply needs
Works an average of 20-25 hours per week in the office/events
Prepares follow up questionnaire & letter to cancelled
accounts for all franchises and distributes to service
team
Coordinates new Season Ticket Holder "welcome packet" assembly
Assists service team with all outbound call projects
Fulfills general fan requests
Assists with customer service projects and logs all pertinent
information in Archtics system
Investigates all returned correspondence and updates accounts
in Archtics
Assists with all office organization efforts and helps
to maintain an open working environment when possible
Answers calls and returns messages from ACD
Assists with Guest Services issues during games
Assists with all database efforts
Supports Season Ticket Services with all projects, events,
benefits fulfillment and special programs
Updates upcoming events sign at Guest Services
In-game promotions including Fan 15, Season Ticket Holder
of the Game, and Co-Captain
o Select participants prior to game, and assist Game Ops
with promotions
o Keeps asset list updated
o Tracks participant waivers in binder
o Takes pictures of STHs and distribute to the webmaster
Complete Guest Services checklist every game day
Stocks and maintains an organized work environment in Guest
Services
o Guest Services: camera tags, vouchers, business cards,
etc.
o Office: will call envelopes, birthday cards, ticket request
forms,
misc. office supplies
If you are interested in this position and you meet the above
requirements, please fax your resume to 210-444-5003, attn:
Human Resources or mail your resume to:
Spurs Sports & Entertainment
Attn: Human Resources
One AT&T Center
San Antonio, TX 78219
Or you may email your resume to jobs@attcenter.com
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Events
