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GENERAL JOB DESCRIPTION:
This position will be responsible for servicing and retaining
assigned Season Ticket Holders, in addition to fulfilling
benefits for all three Spurs Sports & Entertainment franchises.
The eligible candidate will carry a multitude of qualifications,
including but not limited to: service experience, conflict
resolution, active listening, adaptability, creativity, willingness
to learn, influencing skills, and ability to build and maintain
relationships.
JOB KNOWLEDGE: A minimum of 2 years of professional customer service/retention
experience. Proficient in MS Office (Word, Excel, PowerPoint,
Outlook etc.), and a working knowledge of office equipment.
Must have superior verbal and written communication skills.
Ability to plan events, design invitations and present
professional correspondence. Previous experience retaining
customers is preferred. Must be able to work flexible hours.
SPECIFIC RESPONSIBILITIES:
Fulfills service requests for the accounts assigned
to him/her. Responsible for building relationships with
assigned accounts and completing required client contact
points
Responsible for renewal of assigned accounts, full and
Partial Plan Season Ticket Holders for all franchises
Keeps complete and updated database files in Archtics for
each client
Makes recommendations to direct supervisor based on feedback
that is received from Season Ticket Holders
Fulfills benefits for assigned franchises
Coordinates events for assigned franchise, and supports
event coordination for all franchises
Utilizes Values Based training tools. Meets monthly to
update Partnering for Performance evaluation
Responsible for sharing maintenance issues with Building
Operation staff (seats, cleanliness, service issues) and
following up to ensure issues have been corrected/addressed
Designs and provides ongoing communication to assigned
clients (printed, electronic, and verbal)
Provides in-game support during franchise events at Guest
Services and utilizes game nights as an opportunity to
meet clients and build relationships
Fulfills in-game Season Ticket Holder promotions
Maintains and updates information for Season Ticket Services
on the intranet. Communicates mailing details to sales,
service and ticket operations teams
Provide database clean up for Season Ticket Holder mailings
Proofreads department printed materials and correspondence
Supports Select-A-Seat relocation process
Provides direction for creative design for Season Ticket
Holder mailings
Works within rotating schedule to provide an agenda for
weekly staff meetings and capture notes to send to the
team after the meeting occurs
Responsible for maintaining office organization
Responsible for multi-tasking to meet various deadlines
simultaneously
Communicates effectively with various departments to achieve
team goals
EDUCATION REQUIREMENTS:
Minimum Associates degree with equivalent experience or
a Bachelors degree.
CONTINUING EDUCATION:
Attend regularly scheduled meetings, as well as group
training sessions. Increase customer service and communication
skills by reading books, newsletters, and on-line publications.
If you are interested in this position and you meet the above
requirements, please fax your resume to 210-444-5003, attn:
Human Resources or mail your resume to:
Spurs Sports & Entertainment
Attn: Human Resources
One AT&T Center
San Antonio, TX 78219
Or you may email your resume to jobs@attcenter.com
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