Arena FAQs

EVENT:
No ticketed patrons or unauthorized individuals are to be on this level unless they are being escorted by an employee, promoter or other that has authorization to escort people. All who are escorting need to have an ID or a credential for that event if not a building ID.

CHARTER:
Spurs: Only Charter level tickets (all single and double numbered section tickets), suite tickets (Terrace and Charter) and anyone with a purchased Charter Pass or Guest Pass (MUST be accompanied by a ticket) can enter this level (either from the bowl, elevator or stairs).
Rampage: Anyone can come onto this level to go to the Saddles and Spurs Clubs.
Silver Stars: Anyone can come onto this level to go to the Saddles and Spurs Clubs.
Concert: Anyone can come onto this level to go to the Saddles and Spurs Clubs.
There are NO SMOKING areas on this level.

PLAZA:
ALL can go onto this level. (Smoking area on West Side in the Bud Light Courtyard area). Street level and all entrances/exits are on this level. Guest Services at 101/Season Ticket Services at 113. Headlines and the Bud Light Courtyard are on the west side of this level.

TERRACE:
All Suite tickets (Terrace and Charter), Charter Level tickets (all single and double numbered section tickets), and anyone with a purchased Charter Pass or Guest Pass (MUST be accompanied by a ticket) can enter this level (either from the bowl, elevator or stairs). Restaurant is located on the west side of this level. Only during Concerts are patrons allowed into the Restaurant on special occasions booked through the building and Levy. Smoking is located on the outside porches at the restaurant.

BALCONY:
ALL can go onto this level. Smoking locations on the porches at the east and west sides of the building (behind the Bud Light Lime Bars) and the west side is open for smoking behind the FANZONE on the balconies.

The AT&T Center
One AT&T Center
San Antonio, TX 78219
210-444-5000 Phone
210-444-5100 Fax
Email us at guestservies@attcenter.com or visit us at ATTCenter.com

No alcohol (including nonalcoholic beer and wine) or illegal drugs may be brought into the AT&T Center. Alcoholic beverages can be purchased by persons aged 21 or older once inside the arena. All alcohol sales can be terminated at any time at the discretion of AT&T Center management, and all alcohol sales can and will require the buyer to provide legal identification.

Although animals are not allowed in the AT&T Center, an exception is made regarding service animals for guests with disabilities. Certified service animals or service animals in training for guests with disabilities are welcome at the AT&T Center and must remain on a leash or in a harness. All other animals are prohibited unless specified by management.

The AT&T Center proudly features a variety of artworks throughout the venue. The art was officially unveiled during the AT&T Center’s grand opening.

Currently, there are six ATM locations within the AT&T Center. They are located on the Plaza Level by sections 103, 110, 117 and 125 and on the Balcony Level by sections 208 and 224. The new Frost Bank ATM is by section 103 and the new SACU ATM is by section 117, both on the Plaza level.

The AT&T Center, although not responsible for damage or theft, will provide security in its parking lots during events. Jump-start assistance is available upon request to any parking attendant or security personnel.

Hand-held banners and signs are allowed at the AT&T Center (this varies by event); however, they must be constructed of flame-retardant material and may not be displayed during play due to sight restrictions (if at a game or sporting event). Banners or signs may not be placed on the court, be commercial in nature or obscene, or cause any disturbance to other fans. Poles to display banners or flags are prohibited. Banners and signs may not exceed three feet in height, obstruct the view of other guests or AT&T Center advertising signage, or be temporarily or permanently affixed to the building structure. The AT&T Center reserves the right to remove ANY banner or sign without exception or to change this policy at any time.

Most events allow signage as long as the sign is not wider than your seating area and does not block the view of guests around you. Please call ahead of time if you have any questions on the event you are attending.

If you are interested in booking our business centers, meeting rooms, or banquet space for your special event, call 210-444-5147.

While still at the event, please write down the seat location and give this information to an usher or guest services representative at any Guest Service location (Sec. 101 Plaza or Sec. 206 Balcony). To submit this information after an event, please call the AT&T Center during normal business hours at 210-444-5000.

All camera policies are event specific, so please call 210-444-5000 to verify prior to coming to the event. No professional camera/video equipment may be brought in for any AT&T Center event including “detachable” lenses, lenses that are longer than 3 inches or flashes. Patrons have the option to take any cameras that are not allowed in back to their car or they can check it in at Guest Services and pick it back up at the end of the event. Please note for "most" events the regular 35mm or digital/disposable cameras are allowed in as long as the lens is not detachable. This is not the case for "all" events. Concerts may have their own policy based on the promoter's requests.

Children 24 months and older must have a ticket in order to gain entrance to the AT&T Center. Children under 24 months of age may enter without a ticket but must sit on their parent's or guardian's lap. PLEASE NOTE: Some events will require all attendees regardless of age to present a ticket for entry into the AT&T Center. Please check the event's ticket policies at the time of purchase.

The AT&T Center maintains certain temperatures during all events. These temperatures are determined event by event. For more information, please visit our Guest Services locations.

There are a variety of permanent concession stands in the AT&T Center, with additional “portable” locations for selected events. Please note that all beverages in plastic bottles will be sold without the tops.

No outside food, beverages, coolers, bottles or cans may be brought into the AT&T Center. Items for children such as baby bottles, formula, etc., will be allowed.

If you need assistance getting to or from your seat please visit Guest Services located at Sections 101. Courtesy wheelchairs will then be returned so that other patrons may receive assistance. Please contact your nearest usher when you would like to leave so that a wheelchair and Guest Services Representative may be located and dispatched.

The AT&T Center offers a designated driver (DD) program. As the designated driver, a patron will receive a wristband good for one (1) free soft drink. Please remember that DDs must be at least 21 years of age with a valid drivers license. Please check with Guest Services located by Section 101 for the location of the program as it varies per event.

The AT&T Center is committed to providing every customer with a comfortable and enjoyable experience. It is one of the most accessible arenas in the United States and meets or exceeds all guidelines set by the Americans with Disabilities Act (ADA). Special seating throughout the venue allows patrons with disabilities the same flexibility on location and price options as any other patron. Hospital-size elevators are available for the mobility-impaired. Assisted-listening devices for the hearing-impaired are available at the Guest Services location on the Plaza Level at the east entrance. TDD phones for patrons with hearing or speech impairments are located on all levels of the AT&T Center at pay phone banks. All telephone banks at the AT&T Center offer phones that are wheelchair-accessible, and all public telephones are equipped with volume controls. All signage in the AT&T Center also provides Braille for individuals with vision impairment.

• Guests will be able to drop-off individuals without having to pay to enter the parking lots. Guests should enter on the east side of the building from AT&T Center Parkway. Simply notify the peace officers or parking staff that you need to drop someone off, and they will direct you to the appropriate location. ADA Guests will be able to be picked up in front of the SE VIP Entrance.
• Facility Features. ADA seating options exist in all general seating categories. Assisted-listening devices are available upon request at the Guest Services Center located on the Plaza Level at the west and east gates. TDD telephones are located throughout the facility. In addition, all restrooms, drinking fountains, smoking areas, telephones, ATMs and concession stands at the AT&T Center are accessible. Unisex bathrooms are also available where visitors can take family members requiring assistance. Elevators are located at each of the four corners of the AT&T Center. Escalators are available at the north and south concourses of the Plaza and Balcony Levels. Patrons with disabilities and their companions are given first priority for service at all elevators. Guest Service Representatives are ready to serve all guests at the Guest Services Centers.
• Customer Service. The AT&T Center staff is ready to help with any questions you may have about access to and within the facility. While attending events at the AT&T Center, please contact a member of our staff or visit Guest Services located on the Plaza Level by Section 101. More detailed access information is available in the form of a written brochure available at the Guest Services locations or by contacting us at 210-444-5000.
• Interpreters are available by request only. We ask that the request be put in 3 weeks prior to the event date in order for us to secure an interpreter. Any request under the 3 weeks may not be able to be fulfilled.

For most events, doors open 1 hour prior to start time. This may vary by event. For specific information, please call the AT&T Center at 210-444-5000.

All vehicles, not staying for the event, can come and go through Gate A (off Houston Street). Once an event has ended and traffic begins to flow out of the parking lots, Gate A is the only accessible point of entrance onto property. When picking up after the event be sure and return before the end of the event. If the event has ended, street closures might affect the return to the arena.

There are seven elevators located in the AT&T Center in four different locations. They are located as follows: one at the northwest corner (Section 119), two at the southwest corner (Section 109), two at the southeast (Section 105), and two at the northeast corner (Section 123).

In the event of an emergency, all AT&T Center personnel have been trained and instructed to assist you in evacuating the premises. Appropriate emergency strobe lights and voice enunciators are located throughout the building, as well as in all public restrooms. Please always remain calm and follow the instructions from AT&T Center staff members.

The emergency number for the AT&T Center on the night of an event is 210-444-5000. The call is taken by a Security Representative and relayed to our Guest Services staff that then relays the message to you in your seat (if that information is provided). Please be sure to leave your section, row, and seat number with any person(s) who may need to reach you at the event in case of emergency. This is the only way our staff will have to locate you. Please note we cannot make any announcements during the event. Patrons will be contacted in emergency situations only.

Two banks of escalators by sections 107 and 123 of the Plaza Level provide access to the Balcony Level for general public use.

The FANShop is located on the Plaza Level on the south side (facing Houston Street) of the building and features a variety of Spurs, Rampage, Silver Stars, San Antonio Livestock Exposition (only during the Rodeo in Feb.), and other merchandise. The number to the FANShop is 210-444-5555.

In the event of an emergency, please notify any AT&T Center representative or uniformed sheriff in your area in order to ensure that appropriate emergency personnel are notified and dispatched. Paramedics and EMT staff First Aid Centers are at the AT&T Center. First Aid is located on the Plaza Level between Sections 119 and 120 on the Balcony Level at Sections 221 and 222.

Outside food or beverages of any kind (alcoholic included) are not allowed to be brought into the AT&T Center. Concession stands located throughout the AT&T Center sell a wide assortment of food and a variety of alcoholic and nonalcoholic beverages. Texas state law prohibits the sale of alcohol to persons under the age of 21. Guests will be required to show legal identification and proof of age when purchasing alcoholic beverages.

For parking and directions, click here.

If you are bringing a group or would like to know more information on group discounts call 210-444-5050. If it is for a special private event, you can contact 210-444-5147 or  click here.

The AT&T Center intends to provide all guests with a safe, comfortable, and enjoyable atmosphere. Consequently, arena management does not intend to allow a pleasant experience to be disrupted or ruined by unruly guests. Therefore, we have established the following rules for guest conduct:

• Guests wearing obscene or indecent clothing are not allowed on the AT&T Center property.
• Guests using foul or abusive language or gestures will be ejected from the AT&T Center with no refund.
• Guests appearing intoxicated will be denied entry or ejected from the AT&T Center.
• Guests interfering with the progress of the event or attempting to enter or throw items within the facility grounds will be ejected from the AT&T Center and possibly arrested.
• Guests trying to sale tickets on the AT&T Center property without permission will be asked to leave.

To enforce these policies, AT&T Center event staff and Bexar County Sheriffs are located throughout the arena. Guests who are not here to enjoy the event or who cannot comply with these rules will not be welcome at the AT&T Center.

Our Guest Services staff is ready to help with any questions you may have about the services and amenities within the AT&T Center. You can find our staff at the following locations: Plaza Level by Section 101 and Fan Zone Level by Section 206. You can reach a Guest Services Representative by phone Monday through Friday from 8:30 a.m. to 5:00 p.m. at 210-444-5000. If you contact this department during business hours and reach a recording, please leave a message, as all of our representatives are assisting other patrons. Your phone call will be returned in the order it was received. You can also e-mail your inquiry to us at guestservices@attcenter.com.

The AT&T Center offers an interactive play area for children as well as adults at franchise sporting events as well as other select events. You can shoot three-pointers, take your picture with life-size Spurs players, or even try your luck at the Extreme Hoops Challenge in this fun, family-friendly play area. Selected concessions and merchandise are also available. The H-E-B FAN Zone area is located on the Balcony Level on the west side inbetween Sections 215 & 217.

There are many hotels conveniently located around the AT&T Center and in the downtown San Antonio area. For a complete listing, please visit the following Web sites: mysanantonio.com or sanantonio.citysearch.com.

A Tag-a-Tot program is available at Guest Services Section 101 where a representative will give your child a wristband to note your section, row, and seat number. Should you and your child become separated, you can be reunited with the assistance of an usher.

If you need to check any item that is too cumbersome to keep under a seat (ex.: Stroller, wheelchair), you can check the items in at the Guest Services location on the Plaza level at the East entrance. You will receive a tag that will allow you to claim your item upon conclusion of the event.

If you lost an item during an event, please contact the nearest AT&T Center staff member for assistance. You may also turn in any found items at our Guest Services locations. Items will be held for 30 days with unclaimed items donated to charity. On non-event days, please call the AT&T Center Security department at 210-444-5000.

Children should be told to contact the nearest AT&T Center staff member should they become lost. Lost children will be taken to Guest Services location on the Plaza Level at the east entrance. Parents looking for a lost child should go to that location as well. To avoid this problem, when you arrive at the AT&T Center, you can also stop by our Guest Services locations to tag your child with a wristband that lists your section, row, and seat location.

Event merchandise can be purchased during the event at the various merchandise stands located throughout the AT&T Center. On nonevent days, Spurs, Rampage, Silver Stars, San Antonio Livestock Exposition (only during the month of Feb.), and other merchandise can be purchased at our FANShop at the south side of the Plaza Level. The store hours are Monday-Saturday 10am-5pm and Sunday 11am-5pm and the phone number is 210-444-5555.

The selling or sampling of merchandise, food, beverages, or other items on the property without written AT&T Center authorization is strictly prohibited.

Guests can catch VIA’s Park and Ride service to San Antonio Spurs games at the Randolph Boulevard, Crossroads Mall, Frank L. Madla and Ellis Alley Park and Ride locations. To reach VIA directly call the Transit Line at 210-362-2020 (TDD 210-362-2019).

The AT&T Center features more than 7,000 parking spaces on its property, including parking for patrons with disabilities located in Lots 1, 2, 3, and 4. Prices for parking vary by event. Pre-sold parking is available for all events. Please call the AT&T Center at 210-444-5000 for specific event parking prices and information. Or visit the AT&T Center Southeast Box Office to purchase parking in advance.

There are no payphones located on the premises of the AT&T Center. There is a courtesy phone located at Guest Services by section 101 or at the bottom of the escalator located by section 123 for local calls only. Otherwise you would need to use a calling card.

You can hold your next corporate or private party at the AT&T Center. The facility can accommodate events from as intimate as 10 to more than 20,000 patrons. The AT&T Center features a variety of available locations that can be rented on non-event days for conferences, meetings, trade shows and private parties. Catering and event planning services are also available. Events can be held almost anywhere in the facility, from the event floor to the spacious Party Suites. Please call 210-444-5147 for more information.

During all AT&T Center events, guests are not permitted to leave the facility and return.

The AT&T Center has one public and one private restaurant located on different concourse levels. Headlines, located on the Plaza Level at the west entrance, offers general fanfare and is open to the public. The Terrace Restaurant, located on the Terrace Level at the west side, features a variety of cuisine for premium customers. Call 210-444-LEVY for more information on our Terrace Restaurant and to book your RSVP today.

There are restrooms located throughout the AT&T Center for your convenience. You can find these on all levels. All restrooms meet or exceed ADA specifications. The AT&T Center also provides private bathrooms on every level of the building that accommodate patrons with disabilities who are assisted by a companion or family member.

Spurs, Rampage and Silver Stars season tickets are available by calling 210-444-5050. For Concert season tickets call 210-444-5093. For Rodeo tickets call 210-225-5851.

Current Spurs, Rampage and Silver Stars season ticket holders may call our Season Ticket Services staff at 210-444-5697. Concert season ticket holders may call their Rep. at 210-444-5093. These offices are opne Monday through Friday from 8:30 AM to 5 PM.

The AT&T Center wants to ensure that patrons have a fun and safe experience at the arena. If you have any concerns or questions, visit your nearest AT&T Center staff member. The AT&T Center staff and Bexar County Sheriffs will provide security for all events, patrons, and performers. Additionally, the AT&T Center has a state-of-the-art, electronic security system that features closed-circuit cameras and monitors, electric door alarms, an access control system, and outdoor lighting. Bexar County Sheriffs and security staff will be on patrol 24 hours a day securing the site as well as the AT&T Center. Among the measures that will be in place at the AT&T Center:

• Increased security presence inside and outside the AT&T Center.
• Small handbags and small purses will be allowed in the AT&T Center but will be inspected at all entrance gates. Inspection tables will be set up outside all gates.
• Certain items will not be allowed in the AT&T Center. These items include large bags, coolers, backpacks, and other prohibited items such as bottles, cans, food, and other containers. These items will not be stored within the facility.
• No audio or video cameras are allowed or cameras with a detachable lens or a lens longer than 3 inches.

There is a no re-entry (i.e., in-and-out, pass-outs) policy in effect at the AT&T Center.

The AT&T Center is a smoke-free facility with a limited number of designated smoking areas. Smoking is permitted in the smoking areas at all outdoor terraces and plazas as well as at designated areas at the west and east entrances. Smoking is prohibited in any other area of the AT&T Center. Guests who fail to comply with the AT&T Center’s smoking policy will be asked to cease smoking or to move to a designated smoking area. Those continuing to violate the policy will be ejected from the facility. Please dispose of all said items before entering the AT&T Center at the nearest trash bin.

If you are interested in sponsorship opportunities with the AT&T Center call 210-444-5093. If you are interested in sponsorhip opportunities with the San Antonio Spurs, the San Antonio Rampage, the San Antonio Silver Stars, or other events, please call 210-444-5524.

All strollers must be checked at Guest Services at Section 101.

Any parties interested in purchasing a Courtside or Terrace Suite, Terrace Ledge Box, or other Premium Packages at the AT&T Center should contact us at 210-444-5644.

Tailgating is prohibited at the AT&T Center. Overnight parking is also prohibited.

There are 498 television monitors located throughout the AT&T Center.

If you are interested in purchasing tickets to a AT&T Center event, you can do so at the Southeast AT&T Center Box Office located directly across from Parking Lot 3. You can also purchase tickets by phone for a convenience charge by calling 1-800-745-3000 or you can order online by going to www.ticketmaster.com. If you live in the Austin area, you can purchase tickets at any Ticketmaster outlet, including Macy’s stores. For ticket orders by phone, call Ticketmaster at 1-800-745-3000. Some pre-sold parking is available for Spurs games and other events. Please call the AT&T Center at 210-444-5000 for specific event parking prices and information.

The AT&T Center offers fun, educational guided walking tours featuring a luxury suite, our HEB FAN Fiesta area and other attractions. Offered on non-event days, all tours are wheelchair-accessible and cost per person varies. For more information, please call the Guest Services Coordinator at 210-444-5146.

Video recorders are prohibited in the AT&T Center unless they are being used to record a family member or friend in a special on-court promotion or event. A camera pass must be obtained at Guest Services at the east entrance by section 101 before any taping can take place. This pass allows you to tape your special event or promotion only, and no taping of any AT&T Center event is permitted. Anyone caught videotaping an AT&T Center event will be asked to delete the video and asked to either check-in the camera at Guest Services located by section 101 or take it to their vehicle for the remainder of the event. If the camera is checked in at Guest Services, it can be picked up at the end of the event. The AT&T Center is not liable for any damage to video recorders brought into the AT&T Center unless checked into Guest Services.

If you need assistance getting to or from your seat, please request a wheelchair at Guest Services located on the Plaza Level at the East entrance. A guest services representative will bring a wheelchair to assist you to your seat. Courtesy wheelchairs will then be returned to Guest Services so that other guests may receive assistance. Please contact your nearest usher when you would like to leave so that a wheelchair and Guest Services Representative may be located and dispatched.

Only cowbells are allowed in as noisemakers unless items are given out by the teams or building (i.e.: bangers, fan bangos, etc.).

Items that are prohibited during all events at the AT&T Center:

• Knives (switchblades, lock-blades, throwing stars, scissors)
• Swords (Plastic, Metal)
• Mace (pepper or tear gas)
• Sticks
• Poles or rods of any kind
• Pitchforks, sling blades, ax
• Chains (metal)
• Air horns
• Noisemakers (bells, whistles)
• Laser pointers or pens
• Video cameras/recording devices
• Guns (real, toys)
• Brooms
• Flasks
• Large purses or backpacks
• Nunchucks
• Whips, nooses
• Bottles (glass, thermos, cans)

This list is not all-inclusive and may contain more items based on the type of event being held at the AT&T Center.