AT&T Center FAQs & Policies

A-Z GUIDE

Age Requirements

Guests over the age of 24 months must have a ticket to enter 

Alcohol Beverage Policy

Alcoholic beverages can be purchased by persons aged 21 or older once inside the arena with proper legal identification. Alcohol sales can be terminated at any time at the discretion of AT&T Center management. Outside alcohol may not be brought onto the AT&T Center grounds. 

Animals

Certified service animals for guests with disabilities are welcome at the AT&T Center and must remain on leash or in a harness. All other animals are prohibited unless approved by management.

AT&T Center Noisemaker Policy

NBA/WNBA regulations and the guidelines of the AT&T Center prohibit noisemakers from being brought into the arena for any San Antonio Spurs or Silver Stars games as well as concerts, family shows, or specialty events.

For San Antonio Rampage games, all noisemakers except for cowbells are prohibited. Patrons will be allowed to bring in one cowbell per person. Cowbell size will be restricted to 8” in length and AT&T Center Security will utilize this size restriction when determining if cowbells will be allowed into the arena.

ATMs

There are six ATM locations within the AT&T Center. They are located on the Plaza Level by sections 103, 110, 117, and 125. Balcony Level ATMs are located by sections 208 and 224. 

Attire

For the safety and comfort of our patrons, during franchise events, we request that shirts and proper attire be worn inside the AT&T Center

Automobile Assistance

Jump-start assistance is available by asking any parking attendant or security personnel.

Box Office Hours

Monday-Friday 10am-5:30pm

Weekend Spurs games: Noon-Halftime

Weekend Rampage and Silver Stars games: 5 hours prior to game through halftime

Saturday on-sales begin at 10am

Business Hours

Monday-Friday, 8:30am-5:30pm

Cameras

For Spurs, Rampage, and Silver Stars games, please leave cameras with detachable lenses or lenses longer than three inches at home, along with all video cameras. They are prohibited at AT&T Center events.

To confirm the policy for all other events, please call our Service Innovation team at 210-444-5140 

Checking-In Items

Any item that is too cumbersome to keep under a seat (ex.: stroller, wheelchair, large umbrella), should be checked-in at our Guest Services location near Section 101. 

Contact Information

Our mailing address is One AT&T Center Parkway, San Antonio, TX, 78219

The phone number for our Service Innovation Team is 210-444-5140

Please e-mail us at serviceinnovation@attcenter.com

Designated Driver Program

Our designated driver kiosk is located outside of Section 118 during Spurs, Rampage, and Silver Stars games. Designated drivers receive a wristband good for one free soft drink and must be 21 years of age with a valid driver’s license.

Directions

Please click HERE for directions to the AT&T Center.

Drop-Off/Pick-Up

Vehicles dropping of passengers may enter using any gate. It is recommended that you arrive early for post-event pick-up. At the conclusion of the event, please access our designated pick-up area using Gate A along Houston St (just West of Freeman Coliseum). 

Elevators

Elevators are located at each of the corners of the AT&T Center.

Escalators

Escalators are available on both the North and South Concourses of the AT&T Center.

Family Activities

Our HEB Fan Zone offers an interactive play area for children, as well as adults, during franchise sporting events. Pop-a-shot baskets and specialty concessions are available in this fun-filled area located on the Balcony Level between Sections 215 & 217.

First Aid

First Aid is located on the Plaza Level across from Section 119, and in the Balcony across from Section 222.

In the event of an emergency, please notify any AT&T Center representative or uniformed sheriff’s officer. 

Food and Beverage

A variety of food and beverage options are available throughout the AT&T Center.

Items for children such as baby bottles, formula, etc., are allowed.

Group Events/Sales

If you are bringing a group or would like more information about group discounts, please call 210-444-5959. For a special private event, please contact 210-444-5147. 

Guest Conduct

The AT&T Center intends to provide all guests with a safe, comfortable, and enjoyable atmosphere.

Management reserves the right, in its sole discretion and without refund of any portion of the ticket price, to refuse admission to or eject any person(s) whose conduct is deemed inappropriate or detrimental to the enjoyment of others.

Selling tickets on the AT&T Center property, without permission, is prohibited. 

Guest Services/Service Innovation Team

Our Service Innovation Team is ready to help with any questions you may have regarding the services and amenities within the AT&T Center. Guest Services locations are located on the Plaza Level near Section 101, and in the Balcony Level near Section 206.

You can reach a Service Innovation Team member by phone Monday-Friday, 8:30am-5:30pm, at 210-444-5140.

You can also email us at: serviceinnovation@attcenter.com

Hotels

For a complete listing of hotels located around the AT&T Center and downtown San Antonio, please click HERE.

Lost and Found

If you lost an item during an event, please contact the nearest AT&T Center staff member for assistance. You may also turn in any found items at our Guest Services locations, near Sections 101 or 206. Items will be held for 30 days with unclaimed items donated to charity. On non-event days, please call the AT&T Center at 210-444-5140 for lost item information.

Lost Children

Lost children should contact the nearest AT&T Center staff member. All lost children will be taken to Guest Services by Section 101.

Our Tag-a-Tot Program will allow us to easily contact you if your child is lost. Please visit Guest Services, by Section 101, to sign up. 

Merchandise

Merchandise is available throughout the concourse during AT&T Center events.

Our Fan Shop is also open Monday-Saturday 10am-5pm, and Sundays 11am-5pm and during Spurs, Rampage, and Silver Stars games.

The shop is located on the Plaza Level on the south side of the AT&T Center and features a variety of merchandise for the Spurs, Rampage, Silver Stars, and San Antonio Livestock Exposition (only during the Rodeo in February).

You can reach the Fan Shop by calling 210-444-5555.

Meeting Rooms

To book our meeting rooms or business centers for your special event, please call 210-444-5147.

Opening Time

For most events, doors open 1 hour prior to the start time. This does vary by event. Please call our Service Innovation team at 210-444-5140 or email at serviceinnovation@attcenter.com for event specific information.

Outside Vending

The selling or sampling of merchandise, food, beverages, or other items on the property, without written AT&T Center authorization, is strictly prohibited.

Park & Ride

Guests can catch VIA’s Park and Ride service to San Antonio Spurs games at the Randolph Boulevard, Crossroads Mall, Frank L. Madla and Ellis Alley Park & Ride locations. To reach VIA directly call the Transit Line at 210-362-2020 (TDD 210-362-2019).

Parking

The AT&T Center features more than 7,000 parking spaces on its property, including parking for patrons with disabilities located in Lots 1- 4. Prices and availability for parking varies by event. Please call the AT&T Center at 210-444-5140 for event specific prices and information.

You can purchase parking in advance for Spurs, Silver Stars, and Rampage games by visiting our Southeast Box Office, by phone at 210-225-8326, or online at www.ticketmaster.com.

Posters/Signs

Hand-held posters and signs are allowed at the AT&T Center for most events provided they do not block the view of the guests around you, are not commercial in nature, obscene, or cause any disturbance to other fans. (This allowance is subject to change, at any time, at the discretion of AT&T Center management.)

Poles or sticks to display signs or flags are prohibited.

Signs may not be displayed during play at a sporting event, be placed on the court, or affixed to the building structure.

Please call our Service Innovation Team at 210-444-5140 regarding event specific sign policies. 

Private Events

You can hold your next corporate or private party at the AT&T Center. The facility can accommodate events from as intimate as 10 to more than 20,000 patrons. The AT&T Center features a variety of available locations that can be rented on non-event days for conferences, meetings, trade shows and private parties. Catering and event planning services are also available. Events can be held almost anywhere, from the Event floor to the spacious Party suites. Please call 210-444-5147 for more information.

Prohibited Items

Prohibited items may vary based on the type of event being held at the AT&T Center and at the discretion of AT&T Center staff.

Large bags, coolers, bottles, cans, food, and other containers are prohibited.

Example Items that are prohibited during all events at the AT&T Center (this list is not all-inclusive):

  • Bottles (glass, thermos, cans)
  • Brooms
  • Cameras with detachable lenses or lenses longer than 3” when extended
  • Chains (metal)
  • Costumes (dangerous in nature) including nunchucks, pitchforks, sling blades, axes, swords, whips, nooses, etc.)
  • Electronic Cigarettes (may be used in designated smoking areas only)
  • Flasks
  • Guns (real, toys)
  • Knives (pocketknives, switchblades, lock-blades, throwing stars, scissors)
  • Large Purses or Backpacks
  • Large Hats or Signs
  • Laser Pointers or Laser Pens
  • Mace (pepper or tear gas)
  • Noisemakers
  • Poles or rods of any kind
  • Sticks of any kind
  • Swords (Plastic, Metal)
  • Video Cameras/Recording Devices 

Re-Entry

Re-entry is not allowed at the AT&T Center.

Restaurants

The SWBC Terrace Restaurant, located on the Terrace Level’s west end, features a variety of cuisine for our guests with premium seats. Call 210-444-LEVY for more information on our Terrace Restaurant and to book your RSVP today.

Restrooms

For your convenience, there are restrooms located on all levels throughout the AT&T Center. All restrooms meet or exceed ADA specifications. The AT&T Center also provides private bathrooms, on every level of the building, that accommodate patrons with disabilities who are assisted by a companion or family member.

Season Ticket Purchase Information

Spurs, Rampage and Silver Stars season tickets are available by calling 210-444-5050. For Concert season tickets call 210-444-5093. For Rodeo tickets call 210-225-5851.

Season Ticket Services

Our Season Ticket Service hotline is available by calling 210-444-5697. Season Ticket Holders are also encouraged to visit Season Ticket Headquarters, outside of Section 113, during Spurs, Rampage, and Silver Stars games. 

Smoking

The AT&T Center is a smoke-free facility with designated smoking areas. Smoking is permitted at all outdoor terraces and plazas, as well as at designated areas at the West and East Entrances.

Electronic cigarettes are prohibited inside the AT&T Center, but may be used in designated smoking areas.

Sponsorship Opportunities

If you are interested in sponsorship opportunities with the AT&T Center call 210-444-5093. If you are interested in sponsorship opportunities with the San Antonio Spurs, the San Antonio Rampage, the San Antonio Silver Stars, or other events, please call 210-444-5524.

Strollers

Strollers can be checked in at Guest Services (Section 101) on the Plaza Level.

Suites

Any parties interested in purchasing a Courtside or Terrace Suite, Terrace Ledge Box, or other Premium Packages at the AT&T Center should contact us at 210-444-5644.

Tailgating

 Tailgating is not allowed at the AT&T Center. Overnight parking is also prohibited.

Taxis

Taxis are available after most events and can be obtained outside our West Entrance, closest to the Freeman Coliseum.

Text for CARE

Guests, needing assistance or information during an event, can now text the keyword CARE to short code 69050 with their request and location. Text information and assistance is now available without having to leave your seat!

Ticket Information

If you are interested in purchasing tickets to an AT&T Center event, you can do so in person at the Southeast AT&T Center Box Office located directly across from Parking Lot 3. You can also purchase tickets by phone at 210-225-8326, or online at www.ticketmaster.com

Tours of the AT&T Center

he AT&T Center offers guided tours of our entertainment venue. For more information about AT&T Center tours, please click HERE or call our Service Innovation Team at 210-444-5140.

Umbrellas

 We allow patrons to keep umbrellas under their seat, if they will not interfere with the foot space of other patrons. Umbrellas can also be checked into Guest Services near, Section 101, until the end of your event.

Video Recorders

Video recording is not permitted during AT&T Center events.

Video cameras are allowed to be used to record a family member or friend in an on-court promotion or performance that are otherwise impermissible. These cameras must be tagged by Guest Services upon entry.

Wheelchair Assistance

If you need assistance getting to or from your seat, courtesy wheelchairs are available upon request. Please contact your nearest usher or Guest Services Representative for complimentary assistance.

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