Arena FAQS & Policies

Guests over the age of 24 months must have a ticket to enter. 

Note: This may vary per event; check the event ticket policy for verification.

Alcoholic beverages can be purchased by persons aged 21 or older once inside the arena with proper legal identification. Alcohol sales can be terminated at any time at the discretion of AT&T Center management. Outside alcohol may not be brought onto the AT&T Center grounds. 

Certified service animals for guests with disabilities are welcome at the AT&T Center and must remain on leash or in a harness. All other animals are prohibited unless approved by management.

NBA regulations prohibit noisemakers from being brought into the AT&T Center for any Spurs games.

There are six ATM locations within the AT&T Center. They are located on the Plaza Level by sections 103, 110, 117, and 125. Balcony Level ATMs are located by sections 208 and 224.

For the safety and comfort of our patrons, during franchise events, we request that shirts and proper attire be worn inside the AT&T Center.

Jump-start assistance is available by asking any parking attendant or security personnel.

All bags are subject to security search, bags up to 12” x 12” x 6” in size are permitted into the arena

Spectators are not permitted to use or wave flags, banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material, and that is more than 11 by 17 inches in size. Teams/Artists are also prohibited from providing such items to fans either by sale or giveaway. (This allowance is subject to change, at any time, at the discretion of AT&T Center management.)

Signs may not be displayed during play at a sporting event, be placed on the court, or affixed to the building structure.

Please call our Fan Operations at 210-444-5140 regarding event specific sign policies. 

• Open Event Days Only
• Open 3 Hours Prior To Event Time 
• Payment Types Accepted: Valid debit or credit cards, mobile wallets (Apple Pay & Google Pay)
• The AT&T Center is a cashless Facility
• Visit www.ticketmaster.com for tickets
• Download Ticketmaster App  

*There are no refunds or exchanges on any tickets for a AT&T Center event. If any event is cancelled or rescheduled, please contact the original point of purchase for a refund

Monday-Friday, 8:30am-5:30pm

For Spurs games, please leave cameras with detachable lenses or lenses longer than three inches at home, along with all video cameras. They are prohibited at AT&T Center events.

To confirm the policy for all other events, please call our Service Innovation team at 210-444-5140 

Any item that is too cumbersome to keep under a seat (ex.: stroller, wheelchair, large umbrella), should be checked-in at our Guest Services location near Section 101.

Our mailing address is One AT&T Center Parkway, San Antonio, TX, 78219
The phone number for our Service Innovation Team is 210-444-5140
Please email us.

Our designated driver kiosk is located outside of Section 118 during Spurs games. Designated drivers receive a wristband good for one free soft drink and must be 21 years of age with a valid driver’s license.

Please click HERE for directions to the AT&T Center.

Drop Off by vehicle is permitted at any gate for Spurs games and most concerts. Limousines and buses must enter through Gate E.

Whether you are a friend/family member, Uber, Lyft, or taxi driver, please follow these steps to ensure you arrive at the correct location for pickup. Our Rideshare Pickup Zone is in lot 5 of the AT&T Center (see map).

Gate G will be the only entrance open and can only be accessed coming from I-35 and AT&T Center Parkway. AT&T Center Parkway will be closed to northbound traffic via Houston St.

• From I-35 N: Use Exit 159B
• From I-35 S: Use Exit 160
• From Downtown via Houston St: Turn left onto Walters St. Follow the I-35 access road until you arrive at AT&T Center Pkwy, and then turn onto AT&T Center Pkwy headed south.
• From I-10 E via Houston St: Head west towards Walters St, turn right and proceed to I-35, turn right and follow the access road until you arrive at AT&T Center Pkwy, and then turn onto AT&T Center Pkwy headed south.

Once you are on AT&T Center Parkway:

• Merge into the far-right lane of AT&T Center Parkway
• After passing Belgium Ln., Gembler Rd., and Aniol St., be prepared as gate “G” is the first gate into the property.
• Follow instructions from parking staff who will direct you towards the Rideshare Pickup Zone
• Let your passenger know when you have entered the Rideshare Pickup Zone
• Exit with your passenger through Gate “E” and head north on AT&T Center Parkway

Note: You will not be able to enter gates B, C, D, E or F after an event due to all lanes exiting out of the parking lots. Gate A is for Emergency Vehicles ONLY

To ensure passenger safety, please meet your riders at the designated pickup location. Please do not call your passenger and request that they meet you in a different location. Please DO NOT pick-up/drop off riders on the streets surrounding the AT&T Center. These actions are a violation and the vehicle operator can be subjected to a fine.

*Drop Off and Pick Up locations for concerts and events are subject to change.

Elevators are located at each of the corners of the AT&T Center.

Escalators are available on both the North and South Concourses of the AT&T Center.

First Aid is located on the Plaza Level across from Section 119, and in the Balcony across from Section 222.

In the event of an emergency, please notify any AT&T Center representative or uniformed sheriff’s officer. 

A variety of food and beverage options are available throughout the AT&T Center.

Items for children such as baby bottles, formula, etc., are allowed.

If you are bringing a group or would like more information about group discounts, please call 210-444-5959. For a special private event, please contact 210-444-5147. 

All AT&T Center guests should be treated in a consistent professional, and courteous manner by all arena and team personnel.

Disruptive behavior, including foul or abusive language and obscene gestures is prohibited.

Alcoholic beverages should be consumed in a responsible manner.

Guests are required to sit in their ticketed seats and show their tickets upon request.

Engaging in fighting, throwing objects, or attempting to enter off limit areas will be cause for immediate ejection from the arena.

Smoking, including e-cigarettes, is prohibited at the AT&T Center.

Obscene or indecent messages on signs or clothing will not be permitted.

Selling tickets on the AT&T Center property, without permission, is prohibited.

Guests are required to comply with arena management regarding facility operations and emergency response procedures.

Guests are prohibited from carrying other guests on their backs or shoulders at the AT&T Center.

Management reserves the right, in its sole discretion and without refund of any portion of the ticket price, to refuse admission to or eject any person(s) whose conduct is deemed inappropriate or detrimental to the enjoyment of others.

Please report any issue to the nearest usher or text CARE to 69050 for assistance.

Our Service Innovation Team is ready to help with any questions you may have regarding the services and amenities within the AT&T Center. Guest Services locations are located on the Plaza Level near Section 101, and in the Balcony Level near Section 206.

You can reach a Service Innovation Team member by phone Monday-Friday, 8:30am-5:30pm, at 210-444-5140.

You can also email us here.

For a complete listing of hotels located around the AT&T Center and downtown San Antonio, please click HERE.

If you lost an item during an event, please contact the nearest AT&T Center staff member for assistance. You may also turn in any found items at our Guest Services locations, near Sections 101 or 206. Items will be held for 30 days with unclaimed items donated to charity. On non-event days, please call the AT&T Center at 210-444-5012 for lost item information.

Lost children should contact the nearest AT&T Center staff member. All lost children will be taken to Guest Services by Section 101.

Merchandise is available throughout the concourse during AT&T Center events.

Our Fan Shop is also open Monday-Saturday 10am-5pm, and Sundays 11am-5pm and during Spurs games.

The shop is located on the Plaza Level on the south side of the AT&T Center and features a variety of merchandise for the Spurs and San Antonio Livestock Exposition (only during the Rodeo in February).

You can reach the Fan Shop by calling 210-444-5555.

To book our meeting rooms or business centers for your special event, please call 210-444-5147.

The AT&T Center will introduce the use of magnetometers (walk-through metal detectors) as part of enhanced security procedures at all entrances of the arena to create a safer environment for all guests in attendance and to allow entry to be as quick and efficient as possible. 

Guests will be asked to remove any metallic items during the magnetometer screening process, including cameras, keys and cell phones at all points of entry. All bags and purses will also be screened. Fans without bags are encouraged to use the "No Bag Lanes" to expedite the process.

For most events, doors open 1 hour prior to the start time. This does vary by event. Please call our Service Innovation team at 210-444-5140 or by email for event specific information.

The selling or sampling of merchandise, food, beverages, or other items on the property, without written AT&T Center authorization, is strictly prohibited.

For some events, a Parent Area will be located in the Bud Light Courtyard inside the west entrance. The Parent Area is provided for guests who did not purchase a ticket to attend the event but has a child that is in attendence. 

Parents will pay for parking, and are able to wait for their children in this area until the show ends. 

The AT&T Center features more than 7,000 parking spaces on its property, including parking for patrons with disabilities located in Lots 1- 4 & 6. Prices and availability for parking varies by event.

You can pre-pay for parking online here or at the AT&T Center Box Office (open event days only – opens 3 hours prior to event time).

Accessible parking spaces are available in each lot and are issued on a first come/first serve basis. All guests that have an ADA placard are required to present their driver’s license and must be present in the vehicle.

If you have a disabled veterans (DV) plate, the person to whom the certificate is registered must be present in the vehicle and present valid identification matching the certificate. This policy applies to any general parking areas.

All parking transactions are valid debit and credit cards only.

Please call the AT&T Center at 210-444-5140 for event specific prices and information.

 

You can hold your next corporate or private party at the AT&T Center. The facility can accommodate events from as intimate as 10 to more than 20,000 patrons. The AT&T Center features a variety of available locations that can be rented on non-event days for conferences, meetings, trade shows and private parties. Catering and event planning services are also available. Events can be held almost anywhere, from the Event floor to the spacious Party suites. Please call 210-444-5147 for more information.

Prohibited items may vary based on the type of event being held at the AT&T Center and at the discretion of AT&T Center staff.

Large bags, coolers, bottles, cans, food, and other containers are prohibited.

Example Items that are prohibited during all events at the AT&T Center (this list is not all-inclusive):

• Bottles (glass, thermos, cans)
• Brooms
• Cameras with detachable lenses or lenses longer than 3” when extended
• Chains (metal)
• Costumes (dangerous in nature) including nunchucks, pitchforks, sling blades, axes, swords, whips, nooses, etc.)
• Electronic Cigarettes (are not allowed within 500 ft. of the AT&T Center, to comply with our Tobacco Free Environment)
• Flasks
• Galaxy Note 7 smartphones may not be charged at the AT&T Center, Toyota Field or any other SS&E locations. Please visit http://www.samsung.com/us/note7recall/?cid=ppc- to process your exchange.
• Guns (real, toys)
• Knives or Multi Tools (pocketknives, switchblades, lock-blades, throwing stars, scissors)
• Purses (larger than 12" x 12" x 6" in size)
• Backpacks
• Large Hats or Signs
• Laser Pointers or Laser Pens
• Mace (pepper or tear gas)
• Noisemakers
• Poles or rods of any kind, this includes selfie sticks
• Sticks of any kind
• Swords (Plastic, Metal)
• Video Cameras/Recording Device

Re-entry is not allowed at the AT&T Center.

The SWBC Terrace Restaurant, located on the Terrace Level’s west end, features a variety of cuisine for all of our guests. Call 210-444-5389 for more information on our Terrace Restaurant and to book your reservation today.

For your convenience, there are restrooms located on all levels throughout the AT&T Center. All restrooms meet or exceed ADA specifications. The AT&T Center also provides private bathrooms, on every level of the building, that accommodate patrons with disabilities who are assisted by a companion or family member.

Spurs season tickets are available by calling 210-444-5050.

Our Season Ticket Service hotline is available by calling 210-444-5697. Season Ticket Members are also encouraged to visit Season Ticket Headquarters, outside of Section 113, during Spurs games. 

If you are interested in sponsorship opportunities with the AT&T Center call 210-444-5093. If you are interested in sponsorship opportunities with the San Antonio Spurs or other events, please call 210-444-5524.

Strollers can be checked in at Guest Services (Section 101) on the Plaza Level.

Any parties interested in purchasing a Terrace Suite, Courtside Box, Ledge Box or Theater box can contact 210-444-5661 or go to spurssuites.com

Tailgating is not allowed at the AT&T Center. Overnight parking is also prohibited.

Taxis are available after most events and can be obtained at our Lot 5 Rideshare Pick Up Zone.

Guests, needing assistance or information during an event, can now text the keyword CARE to short code 69050 with their request and location. Text information and assistance is now available without having to leave your seat!

        Purchase Tickets 3 Ways:

1. In person at the AT&T Center Box Office (Box Office Open Event Days ONLY – 3 Hours prior to Event Time)
2. Online at www.ticketmaster.com
3. Ticketmaster App:  You can easily purchase, view, use and manage your tickets – all on the go!  

*There are no refunds or exchanges on any tickets for a AT&T Center event. If any event is cancelled or rescheduled, please contact the original point of purchase for a refund

Spurs Sports & Entertainment has designated the AT&T Center as tobacco and smoke-free building. 

The new policy includes all forms of smoking and tobacco use, including but not limited to, cigarettes, cigars, electronic cigarettes, personal vaporizers, smokeless tobacco and tobacco pipes. 

There will be no designated smoking areas anywhere inside the AT&T Center. The tobacco and smoke-free environment extends 500 feet from the AT&T Center. 

AT&T Center building tours are currently unavailable due to ongoing renovations. For additional information, please contact the Service Innovation Department at 210-444-5140.

We allow patrons to keep umbrellas under their seat, if they will not interfere with the foot space of other patrons. Umbrellas can also be checked into Guest Services near, Section 101, until the end of your event.

Video recording is not permitted during AT&T Center events.

Video cameras are allowed to be used to record a family member or friend in an on-court promotion or performance that are otherwise impermissible. These cameras must be tagged by Guest Services upon entry.

If you need assistance getting to or from your seat, courtesy wheelchairs are available upon request. Please contact your nearest usher or Guest Services Representative for complimentary assistance.

Get to and from the AT&T Center with ease! After the event, request a ride home through the Uber app and meet your driver in the Lot 5 Rideshare Pick Up Zone.

For your safety, and the safety of others, please do not meet Uber drivers anywhere other than the designated Rideshare Pick Up Zone.

 

• Click here to create an account if you’re not already an Uber rider. 
• Click here to see our rideshare map for drop-off/pick-up locations